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Delivery & Returns

Postage to Malta:

We currently offer the following delivery options to Malta & Gozo:

 

Orders over €35: FREE DELIVERY

Click & Collect in-store: FREE for any value item.

Orders under €35: €5 for local delivery

 

Orders are delivered using Maltapost and are usually delivered within 0-2 working days. If you require a faster shipping method, kindly contact us and we will do our best to accommodate your needs. 

 

International Delivery:

 

International delivery on standard goods to most countries: €15

Over-size/Bulky orders or countries outside the EU: kindly contact us.

International orders delivery time varies depending on the country. If you require urgent delivery, kindly let us know before placing the order. 

 

 

Returns/Refund Policy

  • Items are exchangeable within 14 days from date of purchase. The purchased item has to be returned with all original packaging and the original purchase receipt needs to be provided.
  • Returns are accepted at our outlet in Qormi. 
  • Products that develop a fault or damage will only be accepted if the client can provide a proof of purchase. On certain items, we might require up to 7 working days for inspection. 
  • In the case of faulty or damaged products, Mochika - Outdoor Life reserves the right to repair or replace the fault. Damages arising from the user's negligence or misuse will not be accepted.
  • The damaged or faulty product will be replaced with an equivalent product. It the item is not available, a credit note with an equivalent value of the original purchase will be supplied.
  • Mochika - Outdoor Life reserves the right not to issue a cash refund for any transaction that is cancelled or returned. A Credit Note will be issued.