Delivery & Returns

📦 Shipping Information

Postage within the Maltese Islands (Malta & Gozo)

We currently offer the following delivery options for local orders:

Orders over €35: ✅ FREE Delivery
Click & Collect in-store: ✅ FREE, regardless of order value
Orders under €35: €5 delivery charge

Orders are delivered via MaltaPost, typically within 3–5 working days. If you need faster delivery, please contact us and we’ll do our best to assist.

🌍 International / EU Delivery

Please note:
Free delivery over €35 applies only to orders within Malta & Gozo. International (including EU) orders do not qualify for free shipping.

We do not automatically charge shipping at checkout for international orders.
As shipping costs vary by destination, we kindly ask international customers to contact us before placing an order.

This helps us:

Provide an accurate shipping quote.
Avoid unnecessary PayPal transaction fees due to refunds.

📩 Please email or message us with the items you'd like to order and your shipping address. We'll get back to you promptly with a shipping cost and payment instructions.

🔁 Returns / Refund Policy

Items are exchangeable within 14 days from date of purchase. The purchased item must be returned with all original packaging, and the original purchase receipt must be provided.

Returns are accepted at our outlet in Qormi.

Products that develop a fault or damage will only be accepted if the client provides proof of purchase. For certain items, up to 7 working days may be required for inspection.

In the case of faulty or damaged products, Mochika - Outdoor Life reserves the right to repair or replace the item. Damages arising from negligence or misuse will not be accepted.

If the damaged or faulty product cannot be replaced, a credit note of equivalent value will be issued.

Mochika - Outdoor Life reserves the right not to issue cash refunds for any cancelled or returned transactions. A credit note will be provided instead.